They Locked Us In the Store. I Learned the Most Important Leadership Lesson of My Career.

One overnight shift, a screaming manager, and a closet confrontation. Here's…

Retail Unfiltered Recap: Boycotts, Bad Bosses, and the Search for the “Human” in Consumerism

Steve Worthy and I look back at retail in 2025 and…

What’s Wrong with Retail?

The blog uses the author's botched 2019 job interview—when asked, "What’s…

Real-World Retail: How Store Operations and Communications Can Support Store Leaders

A people-first approach is the key to successful retail leadership training…

Trust Frontline Leaders: The Barnes & Noble Case Study

Learn how Barnes & Noble's people-first leadership and frontline employee development…

Why the Greeting “Welcome In” Was Forbidden in My Store

Discover how a simple phrase like "Welcome in" can undermine your…

Want a Crash Course in Teamwork? Watch The Muppets.

As a child, I was a massive fan of The Muppet…

Why Retail Stores Will Keep Struggling

In spring,  annual reviews start rolling out across the retail landscape.…

Hey Corporate, Your Stores Need Your Help

Hang up the phone and get out to the field Being…