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H E L L O I’m in New York City to attend the National Retail Federation (NRF) conference with my friends at Zipline this week. I’ll be reporting on the latest and greatest in retail for the upcoming year, and I could not be more stoked! I absolutely love retail and cannot wait to see the latest and most inventive ideas come to life. Now, on with RR. Welcome to Retail Renegades. In every issue, I tear into 1 of the 10 biggest problems all retail leaders face:
(If you want to smash all 10 of these AND master the fundamentals of running a kick-ass store, I’d love to have you in The Break Room.) Priority Order How do I get all this done? I’m drowning! This week, I want to help you GET TIME BACK IN YOUR WEEK. You cannot do everything alone. It’s the reason you lead a team and do not work alone. Let’s get into it. Picture this: you walk into work to close. You’re planning on writing a schedule and cleaning out the back room. As soon as you clock in, your opening manager tells you that you got buried in shipment that morning, and everyone is panicking. It’s really easy to want to cast aside what you had planned and start ripping open shipment boxes. Don’t do that. Take fifteen minutes and plan. How will you get the extra shipment done tomorrow or the next day? Talk to your leadership team, call your DM, whatever. Protect the time you need to get your tasks done. If you tear into shipment, you won’t have a schedule for the next week. That will really be bad. If you don’t clean out your back room, you won’t be set up for that visual update next week. Here are my three best tips for maintaining your priority order. 1. Only do what you can do Ensure payroll is accurate, your schedule is written, and your leadership team is in the loop. Start there. Those aspects of your job are crucial. 2. There will always be a fire. You don’t have to be the one to put it out every time. Your support leaders can handle customer service issues. Your senior sales associates can call IT when the registers break. Teach everyone everything. If it’s not confidential, teach someone else how to do it. 3. Teach everyone how to do the job one step ahead of theirs. When I led teams, I expected a lot. My teams knew it, too. Everyone in my store could teach a new person how to do their job. When you empower people like this, you get time back in your week. You won’t see it at first, but eventually, it will absolutely pay off. Thanks for being here! Hit reply and let me know what you think of this newsletter. Good? Bad? Helpful? Do you have questions you want answered? Let me know. See you next time, Kit Looking for more ways to level up your leadership? Look no further!
If you buy both right now, you’ll score 20% off! Buy one and you’ll have the option to add the other in the checkout screen. 🤓 ⭐️ Need a gift for yourself or for one of your leaders? Order my book today! The Retail Leader’s Field Guide: How to Run a Kick-Ass Store Where Everyone Wants to Work will help leaders at all levels, even if they are new to leadership. See you next time! PS – You’re a badass and you can do hard things. PPS – Stay rad. |