In 2025, a majority of retail sales in the US, over 80%, were made in physical stores.
Yet stores are the first to have their resources & training slashed.
We must STOP taking from the frontline.
$10k
Cost to replace a single frontline employee.
72%
Of retail employees who left their jobs, left the industry altogether.
💡There goes your bench of talent.
41%
Of retail employees left because they saw no career path.
Clear career path + training = a solid business foundation.
💡You’ll save hundreds of thousands of dollars on turnover.
The Future of Your Business is in the Frontline
But what do I know?
01.
46,000 hrs. in retail stores
02.
The Voice of the Frontline
My newsletter on Substack is read across 50 US states and 67 countries.
03.
#1 New Release in Leadership Training
The how-to retail leadership handbook you wish your company had given you.
Hi, I’m Kit.
About Me
I spent 25 years leading teams on the retail floor — at Old Navy, Lucky Brand, Anthropologie, and Tilly’s. I led through store remodels, global turmoil, double-digit comp increases, and daily chaos.
In 2022 I made the hardest decision of my career – to leave it.
But retail pulled me back. This time with a new mission.
I deliver the unfiltered truth about frontline work. I fiercely advocate for the people who are the pillar of your business. And I help retail companies cut costs, reduce turnover, and build a resilient bench of talent by investing in the people already on their floor.