“I found myself referring to her book so often that I bought a box of the books to keep in my car to hand out to all the aspiring managers I meet in retail stores and corporate environments.”

“A much-needed field guide”

“Managing people is much harder, more stressful, and emotionally taxing than it looks.
When I stumbled upon Kit Campoy’s excellent book, I couldn’t put it down.
Kit is a seasoned retail leader and gifted writer who gets to the point in a profoundly simple way.”